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Frequently Asked Questions


  • Where do you source your products?

Finding the best artisan salts requires access to a trusted supplier who understands the importance of quality and authenticity. N/UM prides itself on being a conduit between Africa's finest salt harvesters and your kitchen. Our selection process is rigorous, focusing on sustainability, purity, and the culinary value of each salt. Our products are sustainably sourced and free of any additives or unnecessary ingredients. By choosing our salts - The Zambezi Series, the Sacred Soutini salt, you're not just purchasing salt; you're investing in an experience that will transform your cooking and dining into an art form.

  • What is the shelf life of your product?

Our products have a 24 months shelf life.

  • Are your salts gluten free? 

Spices in general and salts in particular are gluten free. 

  • Do your salts have iodine added to them? 

No, our salts are packed in their naturally harvested state and do not have iodine added to them as common table salts would. Instead, our salts are a treasure trove of minerals, including magnesium, potassium, and calcium, essential for maintaining good health. These minerals contribute to hydration, support nerve and muscle function, and help to balance body fluids. 

  • Are your packaging environmentally friendly? 

We are very intentional with our packaging, working with partners that develop eco-friendly material for the tubes. Our salts come packed in an exquisite glass jar featuring a beautifully crafted acacia wood lid. The airtight seal ensures the rich, flavors are preserved for an unparalleled culinary experience. 

  • Do you have some recommendations on how to use your salts? 

Absolutely! Our in-house chef, Kudzai, has concocted a series of cocktails and food recipes to illustrate how to use our salts. These recipes can be found on our gastronomy page. 

Additionally, check out our salts pairing guides for more ideas on how you can get the most out of your salts. 

  • Why does my salt clump?

We thrive to bring you products that are as close to their natural state as possible, which means that all our products are free of any caking agents, or preservatives. As a result, the salt will naturally clump. This is not a cause for concern. 

  • How to store my salts?

To maintain the optimal quality of your N/UM salts, store them in a cool, dry place away from direct sunlight and moisture. This will preserve their potent flavor and aromas, ensuring that every pinch adds the maximum gourmet impact to your dishes.


  • Are your salts suitable for Mother's day or Father's day gifts?

Absolutely! Mother's Day and Father’s Day are special times to celebrate the unparalleled love and devotion of mothers and fathers everywhere. What better way to honor Mom and dad than with a one-of-a-kind gift from N/UM?

Skip the clichés this year and surprise mom with the Zambezi Series and our Sacred Soutini Salt, both offer unforgettable experiences that she'll cherish for years to come. With our carefully curated selection of artisan salts, and dedication to excellence, we take the guesswork out of finding the perfect gift for Mom, allowing you to celebrate her in the most meaningful way possible.  

The African Beechwood Smoked Salt makes for an exceptional Father's Day gift for dads who appreciate the finer things in life, especially those with a penchant for culinary exploration. Whether your dad is a seasoned grill master, an aspiring chef, or simply enjoys experimenting with flavors in the kitchen, our smoked salt is sure to delight his taste buds and ignite his culinary creativity. It's a thoughtful and unique gift that showcases your dad's discerning palate and your appreciation for his love of good food.

Besides Mom and Dad, our salts are also incredible gifts for home-cooks, chefs and friends who enjoy grilling, baking, cooking or cocktails! 

  • Do you offer corporate gifting solutions? 

What sets N/UM apart is our unwavering commitment to delivering not just salts as gifts, but an unforgettable experience that create lasting memories. Contact us at to discuss inspired gift ideas for your company and employees. The Zambezi Series and our Limited Edition Sacred Soutini are one-of-a-kind gifts that would undoubtedly be a hit! 

    • Do you ship internationally?

    At this time, we can only accept order in the United States and Canada via our online store. We also offer wholesale purchases in South Africa. For all international orders, please contact us directly and we will make arrangements (as possible) to have you enjoying our salts sooner! 

      • Are returns allowed?
      Our customers satisfaction is paramount to us. As such, returns are allowed within a 30 days period. Please note that we can only accept order that are unopened, unused and still in their original package. You can send us an email at and we will provide instructions on how to send us your package back. All returns follow our return policy.
      • Refund policy

      Our return policy can be found here

      • Are exchanges allowed?

      Due to the sensitivity of our products and the safety of our customers, exchanges are not allowed on our products. 

      Order issues
      • I haven’t received my order yet or received the wrong item, what do I do?

      In the event of missing or inaccurate orders, send us an email at and we will provide next steps instructions as soon as possible. 

      • My order arrived damaged, what do I do?

      If you noticed that your order has arrived damaged, send us an email at and we will provide next steps instructions as soon as possible.